Coastline terms & conditions

Coastline is a trading name of APS Select Ltd.
Registered Office: Collingbourne House, 140-142 Wandsworth High Street, London SW18 4JJ. Company No.2842310. ATOL No. 3556, AITO Trust No. 1121 

1. Contract 
No contract shall exist between the client, which expression shall include all persons on whose behalf the client books, and Coastline (hereinafter the called The Company) until deposits or full payment as applicable have been received by the Company and a confirmation invoice has been issued by the Company provided that; in the case of telephone bookings made within 10 weeks of departure where payment is made by debit or credit card, a contract shall come into existence immediately upon the Company processing your credit/debit card payment and providing oral confirmation of the booking to you. When making a telephone booking in such circumstances you are deemed to have accepted these booking conditions at the time of making your telephone booking. A confirmation invoice will be sent to you subsequently.  In all cases, when you receive your invoice, please check all the details carefully to ensure that they are correct, as the invoice, together with these booking conditions form the basis of the contract between us. If there are any discrepancies in the invoice, please bring these to our attention within 7 days of issue, otherwise we will assume that the details shown are correct and amendment charges may be levied where changes are subsequently necessary. We reserve the right to amend any obvious errors in the confirmation invoice including those which concern the price. We will do this as soon as we notice the error but no later than 7 days after issuing the invoice and no later than 24 hours before departure in the case of late bookings.

2. Payment 
Full payment, less any deposit pre-paid must reach the Company not less than 10 weeks prior to departure (the Due Date). The person who makes the booking on behalf of the Client (the Party Leader) must be over 18 years old and be authorised to make the booking on behalf of the Client and by making the booking the Party Leader confirms that he/she is so authorised. The Party Leader shall be liable for full payment for all those persons named on the booking and for other persons added or substituted at a later date. If payment shall not have been received by the Due Date, the Company shall have the right to cancel the booking, retain the deposit paid and levy cancellation charges. Any money paid by the Client to an agent, under or in contemplation of a contract with the Company, is held by the agent as agent for the Company until the date on which the agent pays the money to the Company.

3. Consumer Protection 
The air holidays and flights are ATOL protected, since we hold an Air Travel Organiser's License granted by the Civil Aviation Authority. Our ATOL number is ATOL 3556. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the ATOL website. AITO Bond - Guests travelling on non-air-inclusive holidays are protected by our AITO Trust Bond NO. 1121. For further information, visit the AITO website

4. Prices 
The prices quoted on the Coastline website have been costed at Euro 1.20. We reserve the right to increase prices at any time before your booking is accepted. The correct current price will be advised at time of booking. Once your holiday has been confirmed we reserve the right to levy surcharges in the event of transportation costs, government action, such as increases in VAT or any other government imposed increases, and currency in relation to adverse exchange rates. Even in this case, The Company will absorb an amount equivalent to 2% of the holiday price which excludes insurance premiums and any amendment charges. Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the issue date printed on the invoice. Providing payment is made by the due date at latest, The Company will not however impose any surcharges after payment in full has been received. 

4. Amendments by the client 
If you wish to change any details of your booking you must inform us as soon as possible and confirm the details in writing. If we are able to accept the change we will charge an amendment fee of £30 per person for each booking change. However, any changes made within 10 weeks of departure may be treated as a cancellation and cancellation charges will apply as shown. If the change is to increase the number of persons booked, no amendment fee or cancellation charges will apply. The holiday price will be recalculated on the basis of the amended party size and subject to availability. Name changes may be possible on low cost, charter and scheduled flights, but will most likely incur an amendment fee and quite possibly on both legs of the flight. 

5. Cancellation by the client 
Cancellation shall take effect only when written notification from the person signing the booking form is received by The Company. In all cases of cancellation the deposit, insurance premium and any amendment charges will be forfeited. The following cancellation fees expressed as a percentage of the total holiday cost, excluding insurance premiums and amendment charges, will become immediately payable to The Company. If a member of your party wishes to cancel, this may mean that the villa booked is under occupied and result in the other members having to pay any applicable supplements. Please see below the cancellation charge depending on notification given.

• More than 10 weeks - Deposit
• Within 10 weeks - 40%
• Within 8 weeks - 60%
• Within 6 weeks - 80%
• Within 4 weeks - 100%
• Insurance is totally non-refundable 14 days from the date of purchase and any flights that are bought in are totally non refundable.

6. Alteration by Coastline 
Arrangements for holidays are made many months in advance, and changes can occur. We must reserve the right to make alterations to holiday and website details both before and after any booking has been confirmed. Most of these changes are minor and in all cases we will advise you or your travel agent at the earliest possible date. If a significant change becomes necessary you will have the choice of either accepting the change in arrangements, purchasing another holiday from us and paying or receiving any price difference, or cancelling your holiday and receiving a prompt and full refund. A change in flight time, carrier, type of aircraft, or destination airport will not constitute a significant alteration. In all cases of a significant change, we will pay you compensation as detailed below except where the change is made as a result of unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even with all due care which include but are not limited to those circumstances set out in the ‘important note’ below. No compensation is payable in respect of minor changes and no other claim for compensation or expenses will be accepted.

• Before departure compensation per person
• More than 10 weeks nil
• Between 4 and 10 weeks £15
• Between 2 and 4 weeks £25
• Less than 2 weeks £30

Important note 
We regret that we cannot accept liability or pay compensation if we are forced to cancel, curtail or in any way change your holiday or if the performance or prompt performance of our contractual obligations is prevented or affected by circumstances amounting to ‘force majeure’. Such circumstances shall include, but are not limited to war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, technical problems with transport, closure or congestion of airports or ports, adverse weather conditions and similar events beyond The Company’s control. 

7. Travel 
The flight and car hire information shown on the Coastline website and detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. Specific instructions relating to travel arrangements will be sent with your travel tickets approximately 2 weeks prior to departure. The Company cannot give any guarantee of flight departure. We cannot accept any liability for delays in your flight whether the delay is caused by adverse weather conditions, rescheduling of times by the airline, the airport authorities and/or the action of air traffic controllers, mechanical breakdown, strike or industrial action, or otherwise. However, in certain circumstances you may be able to make a claim under the insurance policy arranged by us. Not withstanding the above, The Company and the carrier will make every effort to reduce the discomfort suffered by you as a result of the delay. When you travel with any carrier the conditions of that carrier will apply, some of which may limit or exclude their liability to you. The Coastline website is the responsibility of the tour operator. It is not issued on behalf of and does not commit the airlines therein or any airline whose services are used in the course of your holiday. 

8. Client Liability 
The Company or its employees shall be entitled to recover from the client the cost (estimated if not precisely known) of any damage caused by the client. The client undertakes to behave in such a manner as to not prejudice The Company’s reputation with the owners/agents of its accommodation, its suppliers or other clients of the company. The holiday of any client in breach of this clause shall be terminated forthwith and The Company shall have no further contractual obligations towards him. As such, the breach of this clause by any one client in any one property booking may cause The Company to demand immediate vacating of the accommodation by every client on the booking form.

9. Coastline Liability 
We accept responsibility for ensuring that the holiday which you book with us is supplied as described ion the website, and the services offered reach a reasonable standard. If any part is not provided as promised, we will pay you appropriate compensation if this has affected the enjoyment of your holiday. We accept responsibility for the acts/omissions of our employees, agents/owners, suppliers and sub-contractors where they were at the time acting within the course or scope of their employment, agency or contract of supply save where they lead to death, injury or illness except as provided in the ‘personal injury’ clause below. In respect of the services provided by air our liability in all cases shall be limited in the manner provided by international conventions. In all cases except where personal injury, illness, death, loss and/or damage to luggage or personal possessions results, our liability is however limited to the relevant holiday price of the person(s) affected in total. In the case of loss and/or damage to luggage or personal possessions (including money), we have no liability as you are assumed to have taken out the appropriate insurance cover before travelling. 

10. Personal Injury 
We accept responsibility should you suffer death, personal injury or illness as a result of any failure to perform or improper performance of any part of our contract with you by any of our employees, agents/owners, suppliers or sub-contractors providing they were at the time acting within the course of their employment except where any failure to perform or improper performance was due to acts and/or omissions or those of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or an event which either ourselves or the supplier of the service(s) in question could not have foreseen or forestalled even with all due care. In addition, please note that in respect of all services provided by air carriers and villa suppliers, our liability in all cases shall be limited as if we were carriers/villa suppliers within the relevant international conventions. It is however a condition of this acceptance of liability that you notify us of any claim in writing within 28 days of your return from holiday. In the event of such a payment being made, you must assign Coastline and/or our insurers all rights you may have to pursue a claim against any third party and to provide ourselves and our insurers with all the assistance necessary. 

11. Legal Assistance 
If any client suffers death, illness or injury by misadventure whilst overseas arising out of activity which does not form part of the foreign inclusive holiday arrangement arranged through us, we shall, at our discretion offer advice, guidance and assistance to help you in resolving any claim you may make against a third party, provided we are advised of the incident within 90 days of occurrence. Where legal action is contemplated our authority must be obtained prior to commencement of proceedings and be subject to your undertaking to assign any costs recovered or any benefits received under the appropriate insurance policy to ourselves. Our costs in respect of the above on behalf of you and your party shall not exceed £5000 in total. 

12. Website Information 
The information contained within the Coastline website is correct to the best of our knowledge. The client should bear in mind that in relation to the information given about the destinations, resorts and their facilities, we cannot guarantee accuracy at all times or that any particular activity will take place as these services are not under our control. Sometimes the facilities in a villa may be removed or added to. You will be informed about any changes to prices or details within this brochure when you book, either by your travel agent or by ourselves as part of our commitment to quality customer service. Aviation insurance and Security charge We have included in our prices a charge representing the extra aircraft insurance and security costs, which have been imposed on airlines and tour operators, to the basic price of your holiday. At the time of publication our understanding is that these costs amount to £25 per person for shorthaul holidays, but you should be aware that these costs may change between the date of publication and the time of travel. Since these costs are beyond our control, we reserve the right to increase the amount of this charge at any time. We will of course inform you of any such change should that become necessary. In view of the current volatility of world oil prices, a fuel supplement may be added to the price of your holiday at the time of booking. Please call 0844 557 1020 for the latest information on the fuel supplement. 

13. Complaints 
Should a problem arise during your holiday please inform a member of Coastline staff and the supplier of the service concerned direct, as soon as possible, who will make every effort to amend the problem. If the complaint cannot be resolved in resort please write to Coastline, Collingbourne House, 140-142 High Street, Wandsworth, London SW18 4JJ, within 28 days of your return from holiday, giving all relevant information. We regret we cannot accept liability in respect of any complaints which are not notified entirely in accordance with this clause. Our resort staff are not authorised to promise any refund in respect of a client’s claim and no such promises will be accepted by The Company. 

14. Jurisdiction 
These conditions and any contract to which they apply are governed in all respects by English Law and shall be subject to the exclusive jurisdiction of the courts of England and Wales. 

15. Insurance 
It is a condition of our contract that you have comprehensive insurance cover while on holiday. You must provide us with the details of your policy when you book your holiday, or before you travel.

PRIVACY STATEMENT
Your continued custom is important to us, but we recognise that your privacy is even more important to you. We would like to keep you up to date with late availability, offers and news items which we feel may be of interest. If you do not wish to receive such information, please email sales@coastline.co.uk, call us on 0844 557 1020 or write to us. 

Last updated 12.04.12

Consumer Protection

All Coastline holidays are fully bonded for your protection. We are licensed with the Civil Aviation Authority. Our ATOL number is 3556. The air holidays and flights we provide are ATOL protected. In the unlikely event of our insolvency, the CAA will ensure that you are not left stranded abroad and will arrange to refund any money you have paid to us for an advanced booking. For further information, visit the ATOL web site

For those guests travelling on non-air-inclusive holidays with Coastline, you are protected by our AITO Trust Bond No. 1121. 

The Aito Quality Statement

Coastline is a member of the Association of Independent Tour Operators. The Association represents Britain's leading independent tour operators and encourages high standards of quality and services. Coastline abides by the Association's Code of Conduct and adheres to the AITO Quality Charter. For further information visit the the AITO website.